POLICIES AND PROCEDURES

• Classes are reserved and paid for in advance through our online booking system. All reservations must be confirmed.

• Life can get hectic, we get it! We request that any cancellation be made at least 24 hours prior to class (the “cancellation window”) to ensure that the class goes back onto your account for use at a later date. If you do not cancel before the cancellation window closes, you will be considered a late cancel and you will lose your class or incur a fee of $27 the cost of single class.

• Instructors are subject to change, and classes are subject to cancellation without notice. When possible, an email or text message will be sent in the event that there is a change in the schedule. Subject to any opt-out you elect, you consent to receiving notices from us pertaining to class.

• In the event a class is full, try the waitlist — it works! When a spot becomes available before the cancellation window closes, an email confirmation will be sent to let you know. Don’t forget, it is your responsibility to cancel your reservation if you can no longer make it to avoid cancellation penalties. Outside of the cancellation window, keep an eye on the schedule. We will not be able to automatically add you to the class, so grab that spot!

• Safety is crucial, and therefore our trained coaches provide corrective touches during classes to ensure that clients are safe and maintain correct form.

• While we love our community’s young and furry ones, unattended children and pets are not permitted in the studio.

• Cleanliness is cool — clients are responsible for wiping down their machine after class.

• Subject to certain restrictions, all sales are final. Classes are not eligible for transfer or exchange and cannot be shared amongst clients.

• Subject to any regulations, a valid debit or credit card must be on file for all active accounts. Should you wish to make a purchase with cash or other means of payment, please email your local studio manager to arrange.

• Subject to any regulations, all credit or debit card charges are subject to a three percent (3%) processing fee.

• Body Haus Lifestyle Club is not responsible for any bank overdraft fees that may occur.

• In order to enhance our clients’ safety and experience, we may take video surveillance in our studios.

• Without prior approval from our staff, you are not permitted to film our class during the workout.

RESERVATION & MEMBERSHIP INFORMATION

Reservation Information

In order to participate in Body Haus Lifestyle Club classes, you must reserve your spot in advance by creating an account online and registering for class.

If a class is full, we recommend putting yourself on the waitlist. If a spot opens up prior to 24 hours before class starts, you will automatically be added to the class. By putting yourself on the waitlist, you acknowledge that you will be able to take the class if you get in. If you do not want a spot in the class, you need to remove yourself from the class/waitlist 24 hours in advance of the class start time. If you are added to the class from the waitlist, fail to remove yourself, and do not attend, it will be a late cancellation, and you are subject to losing the class or the late cancellation fee $27. If you do not get off the waitlist, the class will be credited to your account for future use.

Due to a limited number of spaces available, you can change or cancel your class up to 24 hours before the class starts. Please note we do not give refunds; your class will go back in your account for you to use another time. If you cancel within 24 hours before class starts, you will lose the class. We cannot give refunds for any classes that you miss. Regardless of your class package or membership you have if you late cancel or no-show for class, you will be charged a late cancellation fee $27 the cost of single class. Single class/Drop will loose their class credit. Late cancellation fees, can be found on our Cancellation Policy.

Membership Recurring Billing and Termination

Committed Memberships (4, 8, 12, or unlimited) are billed monthly and have a minimum of six- or twelve-months commitment, depending on the Committed Membership you select. Following the commitment term, the membership will automatically renew on a month-to-month basis at the current monthly rate. Committed Memberships are ineligible for cancellation prior to the term expiration without penalty, subject to any applicable Consumer Right to Cancellation, which is applicable to the initial date of purchase. Any requested cancellation prior to the term expiration will require a notice of at least 30 days in advance of the monthly billing date, and must be accompanied by an early termination fee. If you are on a six-month commitment, your early termination fee is equivalent to one month of your membership rate. If you are on a twelve-month commitment, your early termination fee is equivalent to two months of your membership rate if you are requesting a termination in the first six months of your term, or the equivalent of one month of your membership rate if you are requesting a termination in the last six months of your term. You must be on an active, unfrozen membership to request a termination. Terminations can be requested at matthew@bodyhauslifestyleclub.com If you are currently on a Committed Membership and wish to upgrade or downgrade your membership, your commitment term will restart effective as of the transfer date. Transfers can be requested by contacting your local studio or BHLC’s client experience team at matthew@bodyhauslifestyleclub.com

OUR PRIVACY POLICY

Last Updated: 11/5, 2024

Introduction

Body Haus Lifestyle Club Inc values your privacy. The primary purpose of this Privacy Policy (“Policy”) is to describe our collection, use, and disclosure of information we collect about users of our website, www.bodyhauslifestyleclub.com (our “Website”), and our App (collectively for purposes of the Policy, the “Services”). Our Services are operated by Body Haus Lifestyle Club Inc. By visiting the Website or using or downloading the App, you agree that your personal information will be handled as described in this Policy. Your use of our Website and App, and any dispute over privacy, is subject to this Policy, including its applicable limitations on damages and the resolution of disputes.

Important Note about Children’s Privacy: We take children’s privacy very seriously. We do not intentionally gather personal information online from visitors who are under the age of 13. If a child under 13 submits personal information to Body Haus Lifestyle Club Inc online and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information collected online from a child under 13, please contact us at matthew@BodyHausLifestyleClub.com

INFORMATION YOU PROVIDE TO US

We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:

• Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers

• Internet Activity

• Commercial Information, including purchases

• Financial Information, including credit or debit card number

• Location Information, including general location data

BROWSER COOKIES

We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to log in repeatedly, and they help us remember items you’ve added to your cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.

INFORMATION FROM OTHER SOURCES

We may collect personal information about you from third-party sources, including Ad Networks, Data Analytics Providers, and Other consumers (e.g., referrals).

The categories of information we may collect include:

• Ad Networks

• Personal Identifiers, including Name

• Data Analytics Providers

• Personal Identifiers, including Name

• Location Information, including General location data

• Other Consumers (e.g., referrals)

• Personal Identifiers, including Name and Email address

• Commercial Information, including Purchases

HOW LONG WE KEEP YOUR DATA

We do not retain data for any longer than is necessary for the purposes described in this Policy. We generally retain data according to the guidelines below:

Type of Data Retention Period

Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity We delete or anonymize data concerning your use of our website within 5 years of collecting it.

Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Credit or debit card number We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 5 years from your last purchase with us. We may keep data beyond this period in anonymized form.

Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number, Online Identifiers, Purchases, Credit or debit card number We keep customer feedback and correspondence with our customer service for up to 5 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.

Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.

Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases We retain review, survey, and feedback data for up to 5 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services.

Data we collect in connection with privacy requests, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity We retain records related to privacy requests for a minimum of 24 months following the completion of the request.

Data we collect for security purposes, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures.

WHY WE PROCESS YOUR INFORMATION

We process personal information for the following business and commercial purposes:

• Conducting Surveys

• Creating Customer Profiles

• Delivering Targeted Ads

• Fulfilling Customer Orders

• Operating our Website or Mobile Apps

• Organizing & Managing Data

• Processing Payments

• Providing Customer Support

• Sending Promotional Communications

• Tracking Purchases & Customer Data

HOW WE DISCLOSE YOUR INFORMATION

We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:

Personal Information- Categories of Service Providers Categories of Third Parties

Personal Identifiers- Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Data Analytics Providers, Governance, Risk & Compliance Software, Sales & Marketing Tools, and Tech software Ad Networks, Business Operations Tool, and Data Analytics Providers

Internet Activity- Collaboration & Productivity Tools, Commerce Software Tools, Data Analytics Providers, Governance, Risk & Compliance Software, and Sales & Marketing Tools Ad Networks and Data Analytics Providers

Commercial Information- Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Data Analytics Providers, Sales & Marketing Tools, and Tech software Ad Networks and Business Operations Tool

Financial Information- Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Data Analytics Providers, Sales & Marketing Tools, and Tech software Business Operations Tool

If you have any questions or comments regarding these Terms, our Privacy Policy, the Site, or the Services, please feel free to contact us by e-mail at Info@bodyhauslifestyleclub.com