FAQ’s

Class Policies & Studio Information

All class and lifestyle sessions must be prepaid via drop-in, package, or membership.
Please arrive on time. If you are 5 or more minutes late, your spot may be given to a waitlisted client. If you arrive 10 or more minutes late, you will not be permitted into class.
Clients must be 18+ to attend classes. For those under 18, private or semi-private sessions may be arranged by contacting the studio.
Grip socks are required for all classes. They can be purchased at the studio or you may bring your own.
Please bring water to class. Water is available via a fountain or for purchase at the studio.
Check in at the front desk with a staff member upon arrival.
A valid credit card on file is required for all clients, regardless of membership or package, for late cancellations or no-shows.

Cancellations must be made at least 12 hours before your scheduled class via the Body Haus Lifestyle Club App.
Late cancellations or missed sessions will incur a $25 Late Cancellation Fee.
Cancellations are not accepted via text, email, or phone.

If a class is full, you may join the waitlist.
If a spot opens, you will be automatically added and receive a confirmation via email/text.
Ensure notifications are enabled to receive class updates.
If you no longer want the spot, you must remove yourself from the waitlist at least 12 hours in advance to avoid the $25 fee.
If you are added less than 12 hours before class starts and cannot attend, you will be removed without penalty.

No-Contract Memberships: Auto Renew each month but can be canceled anytime with 30 days' notice.
6- & 12-Month Committed Memberships: Auto Renew each month and require a minimum commitment period. Early cancellation incurs a $50 fee and requires 30 days' notice.
All memberships auto-renew monthly on the same numerical date as purchase.
After the commitment term, the membership auto renews month-to-month at the current rate unless canceled.

Monthly members can reserve classes up to 30 days in advance, but not beyond their next auto-renew date.
Unlimited members can book one class or one lifestyle service session per day. The complimentary lifestyle session can be used same day only as a “walk in” if the service is open.
The Club Unlimited Members - Can book any classes out beyond 30 days and can book up to 2 sessions per day.

Sauna, Cold Plunge, and Light Therapy can be booked same-day as a class session with a package or drop-in
The complimentary lifestyle service included in monthly memberships can be used on any day as the only session if scheduled in advance. It cannot be used as a 2nd session on the same day as a class unless the service is available after/before class as a “walk in”. It can be scheduled in advance as the only session on any day. Members must be showered and have clean attire for sauna and plunge.

Monthly No-Commitment Memberships: Require 30 days' notice before the next scheduled auto-charge.
Committed Memberships (4, 8, 12, Unlimited):

Billed monthly with a 6- or 12-month minimum commitment.
Following the commitment term, it converts to month-to-month at current rates.
Early termination requires 30 days’ notice and a $50 early termination fee.

Allowed for medical reasons with a doctor’s note if exceeding two months.
Freezes do not pause or terminate billing cycles.

Upgrading or downgrading a membership resets the commitment term from the transfer date.
Transfer requests can be made via the studio or by emailing hello@bodyhauslifestyleclub.com.

Cancellation requests must be submitted via hello@bodyhauslifestyleclub.com.